Local helplines

National helplines

Universal Credit Help to Claim – 0800 144 8 444

Our Help to Claim advisers can help you with the early stages of your Universal Credit claim. You can talk to them on the phone, or online over chat.

Our advisers can help you:

  • work out if you can get Universal Credit
  • fill in the Universal Credit application
  • prepare for your first Jobcentre appointment
  • check your first payment is correct

Many people are unaware they may be entitled to benefits that could offer them the support they need.

If you are unsure about what benefits you can claim, you can call  0808 250 5700.

Advicelink Telephone helpline – 0800 702 2020

Advicelink Cymru offers advice on welfare benefits, debt, employment, education, housing, immigration and discrimination.

Adviceline Telephone helpline – 0800 7022 020  

Contact the Citizens Advice consumer helpline if you need more help with a consumer problem.

Citizens Advice consumer helpline: 0808 223 1133

Citizens Advice consumer helpline (Welsh speaking): 0808 223 1144

Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then 0808 223 1133