Citizens Advice Torfaen are looking to enrich its Board of Trustees and are particularly interested in people with back grounds in the voluntary, public, health or private sector to join the seven other Board members to take our organisation into the next phase of its development. We are also interested in people with a legal or HR background.

Main duties and responsibilities for all trustees

Each individual member of the trustee board has a responsibility to contribute to the discharging of the board’s duties. They can do this by:

  • Maintaining an awareness of the business of the Local Citizens Advice organisation
  • Taking responsibility for their own learning and development
  • Regularly attending, preparing for and taking a full part in meetings
  • Actively contributing to setting policy and strategic direction, defining goals, setting targets and evaluating performance monitoring whether the service complies with its governing document, whether it meets Citizens Advice standards and how well the advice needs of the local community are being met monitoring the financial position of the bureau and ensuring that it operates within its means and objects, and that there are clear lines of accountability for day-to-day financial management supporting the development of the bureau through participation in agreed projects actively seeking to further the strategic objectives of the bureau, and acting in the best interests of the bureau at all times maintaining confidentiality about any sensitive or confidential information received in the course of duties as a trustee.
  • The position is not salaried but out of pocket expenses are reimbursed

  • Personal skills and qualities for all trustees Each individual member of the trustee board brings skills and qualities to the board. They add to the collective knowledge and experience by providing: commitment and availability to attend trustee board meetings effective communication skills and willingness to participate actively in discussion willingness to gain knowledge of local needs and resources commitment to the aims, principles and policies of the Citizens Advice service, including those relating to equal opportunities, independence, and research and campaigns willingness and ability to act in the best interests of the organisations ability to understand and accept their responsibilities and liabilities as trustees and employers willingness to participate in democratic process which develops Citizens Advice policies by area and nationally numeracy to the extent required to understand Citizens Advice accounts with the support of a treasurer willingness and ability to learn, and to develop and examine their own attitudes ability to think creatively and strategically, and exercise good, independent judgment ability to work effectively as a member of a team

We are located in Pontypool. Our meetings are held bi-monthly via zoom and in person. They usually start at 5pm and are usually held on Thursdays.

Applying to be a Trustee

Please use our general application form to apply for all posts.

The application form has to be completed in one go. We recommend you compile some of the answers in a word processor first and paste them into the application from for your convenience.

A PDF version of the application can be viewed below to enable you to gather all the information you need before you complete and submit the Application Form itself. Please do not apply using the pdf.

Don’t forget to complete our anonymous Equal Opportunities monitoring form as well.

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Working with us

Find out about us

We are a social justice charity as shown by our twin aims:

  • To provide the advice people need for the problems they face

  • To improve the policies and practices that affect people’s lives

Volunteer With Citizens Advice Torfaen